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Production begins once payment via bank transfer, money order, Credit Card (Visa,MC, Discover, AE), Square, PayPal, or business check with Tax ID, clears. Insured products ship at no additional cost within the US after 14 business days from Ft. Worth, TX via USPS. If buyer chooses to ship via another carrier, the Buyer will pay shipping costs and provide the Buyer’s shipping account number. Damaged product requires a picture(s) within 5 business days of receipt for insurance purposes. Returns are only accepted due to Seller-error with Seller paying return postage. Requested rush orders requiring fewer than 7 business days will be charged a 25% fee. Not all requested rush orders will be approved so please plan ahead. Any purchase is an agreement with these policies. Please contact Jen with any questions at Jennifer@DryWitGoods.com. Thank you!